Regretfully, we cannot offer a refund because of the custom nature of our products. Cool Bats™ offers you a chance to review your bat artwork during the design process in order to understand exactly what you are ordering. We advise you to use this "preview" on all orders for this reason.
For items that are damaged during shipping, simply inform us by email with a few photos showing the damage within 48 hours of receiving it. We will promptly make arrangements to have it replaced and shipped to you as soon as possible. Please do not dispose of the shipping package that you received the bat in.
You can trust that Col Bats™ uses the best hand selected USA maple around.